LoboMail: Helpful Guide to UNM Email Account 2022

All University of New Mexico students, employees, and faculty have access to LoboMail, a feature-rich email and calendaring system built on Microsoft Exchange Online in Office 365.

When a user first joins UNM as a student, employee, or faculty member, they are all given an email account.

How to log into LoboMail

1. A supported browser should be used to access lobomail.unm.edu (or click the link).
2. Enter your UNM email address (<netid>@unm.edu, where <netid> is your UNM NetID; (ex: lobolucy@unm.edu) and click “Next”.
3. Enter your NetID password
4. Click “Sign in“. 
5. Set up your MFA device if required, or finish the MFA login process using a device you’ve already configured.
   • Use the “Stay signed in” or “Don’t ask again for…” choices if you are using a trusted device to lessen the frequency of future MFA requirements.

Click the avatar icon in the top right corner of your LoboMail screen to log out. You can click sign out at the bottom of the drop-down menu that will appear after doing this. (This leaves some information in your browser’s cache, so LoboMail is not completely closed to you.)

Clear the cache in your browser once you’ve finished (this includes browsing history, passwords, cookies, etc.). After doing this, you can entirely log out of LoboMail by closing your browser. Do the same with the myUNM login portal, don’t forget.

LoboMail will log you out automatically if you log out and do not try to log back in within 30 minutes.

Send a Help.UNM ticket or call UNM Information Technologies Customer Support Services (IT CSS) at (505) 277-5757 for more help.

Why do I keep getting “Incorrect user ID or password” or “Account Locked” warnings when I try to log into computers or LoboMail?

I occasionally receive error messages that state that my user name or password are wrong or that my account is locked out (even though my password is good). Is there anything I can do to stop this, and what is the cause?

If your account is “frozen,” you could occasionally get alerts about wrong passwords even though you entered the right username and password. For certain services, you might still be able to log in, but for others, you might get messages like:

• incorrect password or user ID Try again after entering the proper user ID and password.
• The referred-to account may not be signed on at this time because it is temporarily locked out.

DO NOT RESET YOUR PASSWORD as this can make the problem worse if you are convinced that you are using the right password but are still getting these warnings. Your account is not instantly unlocked when you change your password, therefore your new password won’t work either.

Password resets should only be used as a last resort if you experience account lockout symptoms.

By getting in touch with your department’s IT personnel or by dialling 505-277-5757, you can request that your AD account be manually unlocked (if you are a managed workstation customer).

How to set up your android device for LoboMail

1. Open the Outlook for Android app after downloading it from the Google Play Store.
2. If this is the first time for you, tap Get Started. Otherwise, enter the Menu > Settings > Add Account > Add Email Account to add another email account.
3. An option to add your Google Account(s) linked to your Android smartphone is provided. Confirm or grant if necessary. If not, choose Set up another email account and hit Skip.
4. Enter your full email address, then tap Continue.
5. Enter your email account password and tap Sign In or Next.
6. Verify your identity when prompted if your account has multi-factor authentication enabled.
7. Done – The Outlook App will establish a connection with LoboMail and get your mail, contacts, and appointments.

How to set up apple iOS (iPhone, iPad, iPod touch) to access LoboMail

1. Download Outlook for iOS from the iOS App Store and then open it.
2. If this is your first time using Outlook for iOS, hit Add Account after entering your complete email address.
   • Otherwise, open the Menu > tap Settings > Add Account > Add Email Account.
   • Enter your full email address, then tap Add Account.
3. Enter your email account password and tap Sign In.
4. Verify your identity when prompted if your account has multi-factor authentication enabled.
5. Accept any requests for authorization that you might get.
6. Swipe through the features, and Outlook for iOS is now available for use! Your mail, contacts, and appointments will be retrieved by the Outlook App via a connection to LoboMail.

How to set up your Kindle Fire to access LoboMail

In order to configure a Kindle Fire to access LoboMail:

1. Tap the email icon
2. Tap Start
3. Tap Other
4. Enter your UNM email address and password and tap Next
5. Tap IMAP
6. Change your IMAP server to outlook.office365.com
7. Change security type to SSL (Always)
   • Authentication type – PLAIN
   • Port 993
   • Leave IMAP Path prefix blank
   • Leave Mobile, Wi-Fi and Other checked
8. Tap Next
9. Change your SMTP server to smtp.office365.com
10. Change security type to TLS (Always)
    • Port 587 (Require sign in should be checked)
    • Authentication type – AUTOMATIC
    • Username – Your UNM Email address
    • Password – Your password
11. Tap Next
12. Adjust the Folder poll frequency to the desired poll interval.
13. Hit “Next”
14. Enter your display name (Your name) and account name (LoboMail)